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Welcome to Impact Family Services website.

Set up as a charity, the organisation is the only one of its type in the North and potentially the UK catering to every member of the family in times of separation and divorce; domestic violence and abuse; and for young people affected by relationship breakdown.

Services are aimed at men, women and children as individuals or as a family to support and guide through difficult times. With offices in Sunderland, South Shields and Scarborough, services can be accessed by those living in Tyne and wear, Northumberland, Newcastle, Durham, Cumbria, Middlesbrough, Redcar & Cleveland, Scarborough, York and Harrogate.

Impact Family Services operates in partnership with many other organisations including Barnardo’s, Northumbria Police, CAFCASS, local family courts, National Association of Child Contact Centres (NACCC), National Family Mediation (NFM), Legal Aid Agency, local authorities and Gentoo to provide a range of services designed to make family separation a less painful experience for all concerned, particularly the children.

The charity employ a range of professional and qualified staff, including social workers, teachers, family mediators, youth workers, Independent Domestic Violence Advisors (IDVA) and Counsellors alongside well trained and experienced support staff and a growing number of volunteers.


Family Mediation Service

Family Mediation is a service with an aim of building more positive futures for families who are experiencing the transitional period after separation, divorce or families in conflict.

Child Contact Centers

Supported contact is held in a safe and friendly neutral venue where children of separated families can spend time with one or both parents and other family members.

Separated Parents Information Programme (SPIP)

These programmes are designed to help parents learn more about the challenges of post=separation parenting. The course encourages parents to look at range of affects separation has on children, including the impact of ongoing conflict.

Services for Victims

Within the Options project is the South Tyneside Independent Domestic Violence Adviser (IDVA) Service. The IDVA Service provides crisis intervention and impartial advice to clients who are identified as high risk or medium risk and the team consists of three part time IDVA’s.

Services for Perpetrators

Impact works in partnership with Barnardos to deliver Domestic Abuse Perpetrators Programmes. The programmes are open to you if you are male, aged 18 years and over and you recognise that you have been abusive in an intimate relationship and want to change your behaviour.

Services for Children

The Safe Hands programme provides support and advice for children who have experienced Domestic Abuse. Even when not physically harmed, children are likely to suffer lasting effects. This may include being easily upset, angry and scared or appearing withdrawn or aggressive.

Contact for looked after children

When child protection or safeguarding concerns come to light local authorities have a legal duty to investigate these and sometimes make decisions to place children in foster placements until a full assessment is carried out and final decisions made.

Safety Planning

This is a quick guide about how to keep yourself and your children safe, agencies and organisations that may be able to help you in an emergency. This plan should be able to provide you with a quick outline and summary of the options you have.


Some of our services rely upon donations and fundraising. If you fancy doing something fun and making us your beneficiary our team and our service users would be really grateful!

Useful Contacts/Resources

A collection of useful links, documents and forms…

Latest Posts…

Lottery awards North East Project nearly £1/2m

November 6th, 2016|0 Comments

To Ensure Perpetrators of Domestic Violence Continue To Change Their Behaviour A North East project [...]

  • Lisa Arnell

Lisa takes on Ops at Impact

November 6th, 2016|0 Comments

A newly created role at a charity that supports families affected by separation and domestic [...]

Safe hands in South Shields hailed success and rolled out!

November 6th, 2016|0 Comments

A programme for children affected by domestic violence has been hailed a huge success in [...]

Find us

Family Mediation Services

17 Beach Road, South Shields, NE33 2QA
0191 456 7577
0191 566 0629