Breaking the cycle of domestic abuse

1 in 4

women have experienced domestic abuse since the age of 16

1 in 5

children have lived with an adult perpetrating domestic abuse

1 in 7

men have experienced domestic abuse since the age of 16

Creating a brighter future, free from the shadows of domestic abuse

By visiting us, you’ve taken an important step toward seeking help, supporting someone affected by domestic abuse, or learning how to make a difference. At Impact Family Services, we’re dedicated to helping survivors and families in the North East heal, grow, and rebuild their lives.

For nearly 30 years, we’ve been a lifeline for those impacted by domestic abuse, creating safe spaces for recovery and empowerment. Explore our services for survivors, families, and children, learn about domestic abuse prevention, or discover how you can support our mission through donations, volunteering or education.

Together, we can break the cycle of domestic abuse and build a safer, brighter future. You’re not alone—we’re here to help, every step of the way.

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Our Services

Impact Family Services is here to support, with compassion and care, survivors, children and families affected by domestic abuse.

Discover how we can help you take the first step toward safety and hope.

For Adults

We empower adults to rebuild their lives, provide safe and nurturing spaces for parents and children to heal, and help families reconnect through supported child contact services.

For Young People

We provide a safe space for young people to express their feelings, process their experiences, and regain confidence through specialised support and therapeutic activities.

A clear vision

Our vision is clear: to create a brighter future for adults, young people and children, free from the shadows of domestic abuse.

This means a future where survivors no longer live in fear, children grow up in safety, and every individual has the chance to heal, thrive, and build a life filled with hope. It’s about empowerment, education, and ensuring that no one feels trapped or silenced.

Through compassionate support, prevention, and education, we aim to break the cycle of abuse for good. Together, we can create a world where safety, healing, and hope are the norm for every survivor and every family.

Education and Training

Our education and prevention initiatives equip communities to recognise and break the cycle of abuse, creating safer futures for all.

We deliver expert training to empower individuals within organisations to become Domestic Abuse Awareness Champions, equipping them with the knowledge and confidence to recognise, respond to, and support those affected by domestic abuse.

This programme is ideal for organisations looking to train a group of staff or professionals from multiple agencies. Delivered over four modules, this training builds shared understanding and promotes stronger collaboration, essential for improving outcomes for victim-survivors

What our service users say

"I have put the abusive life I’ve endured onto a different path that I was living, free once again, believing in myself, trusting those gut feelings and practicing self-care as a matter of course rather than a coping strategy in times of need. I am now able to take that step forward and move on wards to my new future."

"Coming to Impact was the best thing I could have done; I’ve met so many kind-hearted people."

"I am in awe of what Impact does week by week. I am getting back to my old self with support and encouragement from Impact but also those attending who very quickly bonded over shared experiences.

Eternally grateful. "

"I have improved my self-esteem and self-worth. I’ve learnt that all the stuff I thought was in my head actually wasn’t. I was being emotionally abused.

I am now free from him and have the knowledge and skills to not be in that position again."

Ready to take the next step?

If you or someone you care about needs support, we’re here to help. You don’t have to face this alone - support is just a click away.