A newly created role at a charity that supports families affected by separation and domestic violence has been filled by Lisa Arnell.

Lisa, who is 33 and from Hartlepool, is taking up the role of Family Support Operation’s Manager at Impact Family Services.

The role will see Lisa, who applied for the position whilst on maternity with her second child, looking after all the operations for the family services offered by the charity. Impact Family Services specialises in support for families affected by separation and domestic violence.

She will be looking after quality assurance, making sure the services meet the requirements and standards expected, that funders and contracts are fulfilled successfully, planning and staff management across the services which cover most of the North East and Yorkshire from offices in South Shields, Sunderland and Scarborough.

Lisa, who has a background of social work and has been a senior practitioner, has worked with Impact Family Services previously and has 10 years experience in the field.

She has also worked with Barnardos and has experience in working with parents and families with high needs and perpetrators of domestic violence. She holds a Masters Degree in social work from Durham University.

CEO of the charity, which is the only one of its kind to look after every family member’s needs, is Hazel Hedley. She said:

“Lisa was perfect for this role with her experience and also her passion for delivery and quality. She impressed us with her desire to achieve a long-term sustainable plan and her organisational skills will take the pressure off the rest of the team allowing us to focus on continuing excellent standards across the board.”

Outside of work Lisa is Mum to two boys, grows her own vegetables, likes foreign films and enjoys reading. She also loves Strictly! Lisa said:

“From growing up in Hartlepool, I always wanted a job helping people. I have always championed social inclusion and I like people, like being involved in their lives and assisting them deal with difficult times.

“Part of the role I do and the services we offer, help people find their inner strength and acknowledge the grief to allow them to move on – seeing that happen is very satisfying.

“Witnessing children, men and women deal with issues successfully and step outside of their conflict, growing personally is amazing. That is why Impact Family Services is so special and why I am delighted to be an instrumental part of the management team.”

More information on is available on the services at www.impactfs.co.uk

Media Contact:

Antonia at Get Brindled on 07702214391. Antonia@getbrindled.com